COVID-19 UPDATE

COVID-19

We have been keeping a very close eye on the current pandemic and how it is going to affect delivery times.

As of right now packages are going to be delayed by a few days due to cancelled flights worldwide. This is completely out of our control and we cannot speed this process up. We are shipping out all packages out on time but cannot control the packages journey after its left our workshop. 

If your tracking number is inactive please do not panic. This means your package has not reached the destination country just yet. The information will update as soon as your local courier has the package.

We appreciate all of you patience in this troubling time and wish for you and your family's safety.

We are still taking orders. Also all orders that are delayed are fully insured by us. So in the rare event your package gets lost you will receive a full refund. We are unable to issue any refunds for packages that have already left the workshop.

If you would like a full refund just send the package back once you have received it and we will issue one right away.

Any further questions please contact our 24 Hour customer support team @ support@thecookingguild.com

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