FAQs
All of our knives are hand-forged by expert blacksmiths in China. Every knife is hand made by blacksmiths with over 20 years experience.
Where is my order?
All of your tracking details are sent to email address you used to purchase your Cooking Guild products. If you need further assistance feel free to email our customer service support@thecookingguild.com
Do you ship internationally?
Yes, we ship internationally & domestically! We offer both UPS & FedEX* International Shipping.
US Shipping - $12.99**
UPS 5-12 Days
Canada - $19.99**
UPS Shipping 25+ Business Days
Australia - $25.00**
UPS Shipping 25+ Business Days
Rest Of The World - $27.99**
UPS Shipping 25+ Business Days
*FedEX International Shipping is 5-10 business days, price is based on weight.
**Price may vary based on weight
Is your knife full tang?
Most Cooking Guild knives are full tang to ensure maximum strength, balance and durability. Please check product descriptions to be sure.
Where can I get your recipes?
All of our recent Cooking Guild recipes (& MORE!) can be found on our NEW Cooking Guild Club website by clicking here
What steel do you use for your knives?
We use a variety of premium hand-forged high carbon steels for our range of knives:
Hand Forged Series
1095 High Carbon Steel
Bushcraft Series
1095 High Carbon Steel
Onyx Series
1095 High Carbon Damascus steel with hammered finish
Dynasty Series
Japanese AUS-10 high carbon stainless steel
Nomad Series
German 1.4116 stainless steel
How can I return?
Returns Policy
We offer a 30-Day Money Back Guarantee. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
it may take some time before your refund is officially posted.
There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@thecookingguild.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@thecookingguild.com
Shipping
To return your product, you should email us for details : support@thecookingguild.com
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
If in any case your item is held by customs, you are liable to pay for its release.
Do you offer free shipping?
We currently do not offer free shipping domestically or internationally.
Will I be charged of import/customs fees?
Some countries will require additional import fees, taxes and custom fees. This is the responsibility of the customer.